Armstrong Enterprise Communications (AEC) is a Certified Microsoft Business Solutions Partner for the popular Microsoft CRM product. The Microsoft CRM product is easy to use, customize and implement. It has been designed with the small to mid-size company in mind and provides a robust feature set which addresses this market's needs. Microsoft has built into CRM tight integration to the Microsoft Office products (Excel, Word and Outlook) as well as, the Great Plains, Solomon and financial software solutions. This gives companies a Fortune 500 service look and feel to customers at  Mid market rates.

Integrated Sales and Customer Service modules allow employees to access and share complete customer information across teams and departments. Automated processes free employees from time-consuming tasks and equip them with the tools and information they need to sell effectively and deliver consistent, efficient service. Because Microsoft CRM is .NET-connected, businesses can easily integrate Microsoft CRM with financial applications, third-party applications, and Web services, as well as create customized solutions.

• Improves Productivity

  • Make informed business decisions

  • Improve Sales Success

  • Offer Superior Customer Service

   

• Low Total Cost of Ownership

  • Set up, Configure and Customize Easily- reduced service costs

  • User Friendly- lowers training costs,

  • Application run from:

    • Web browser interface

    • Microsoft CRM Sales for Outlook

  • Automate business process and workflow

   

• Integrates Powerfully With

  • Microsoft Office- Word, Excel, Access

  • Microsoft Great Plains financial software

  • Other Third Party application solutions

In  short, Microsoft CRM will reduce user reluctance to new applications by providing an everyday interface of a web browser or Outlook. This will generate a faster return on investment due to accelerated acceptance and because it is so tightly integrated with other Microsoft products it reduces the cost of ownership tremendously.